Returns & Exchanges

At Dio Candle, we want you to be completely satisfied with your fragrance experience. If your order isn't a perfect match, you can return or exchange unused products within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully pack your unused candles in their original packaging to ensure they are protected from damage during transit.

• 3.
  Ship to Dio Candle

  Affix your prepaid shipping label to the box and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days.